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Password help

The IMC staff can help with password problems for wifi, HAC, CANVAS, and P-H-M gmail. Stop by the IMC and talk to Ms. Armstrong or Mrs. Whittaker and we can tell you what your password is or change it for you.


Penn High School students must change the password they use to access their folders on the server every 90 days for security reasons. When it is time for you to change your password, you'll see a message on the screen about having a certain number of grace logins left.  When you see this message, you must change your password!  Don't wait until you think you'll still have one grace login left, because when you run out of grace logins you will be locked out of your account.  You won't be able to  login to do word processing or even get on the Internet.  That means you’ll have to make a trip to the IMC/ITC to get it changed by one of the staff.  It always seems like those last few grace logins disappear too quickly on you, so don't postpone changing your password--do it as soon as you see the message that your password has expired.


HAC Passwords

Your parents will receive a letter in the mail that will have your new HAC password in it.  Save that letter and write or photograph your password so that you will have it with you when you're in school.  Many of your teachers will require you to look at your grades during the school day, so you need to have that password where you can access it quickly.  You will receive a brand new password each year and that password cannot be changed.  It is your responsibility to keep track of that password! If you lose it, you'll have to go to the IMC to ask the staff to look it up again, but they can only do that as time allows.


Chromebook repairs

If you experience problems beyond wifi and password issues, such as cracked screens, or stuck keyboards, the ITC (inside the library) has interns ready to assess the problem and begin general repairs. If your Chromebook will be in repair for an extended time, you will be issued a loaner until yours is fixed.